Shipping Policy

Last Updated: June 2026

At ELOS, we strive to process and deliver your orders efficiently and securely.

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Order Processing

• Orders are generally processed within 1–3 business days after successful payment confirmation.

• Orders placed on Sundays, public holidays, or non-working days may be processed on the next business day.

• During promotional periods, sales events, festive seasons, or high order volumes, processing times may be extended.

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Delivery Timelines

Estimated delivery timelines are as follows:

Metro Cities

2–5 Business Days

Other Cities and Towns

4–8 Business Days

Remote and Special Service Areas

Delivery timelines may be longer depending on courier service availability and location accessibility.

Please note that delivery timelines are estimates only and are not guaranteed delivery commitments.

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Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before payment.

• ELOS may offer free shipping promotions on selected orders, products, or campaigns from time to time.

• Shipping offers may be modified, suspended, or withdrawn without prior notice.

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Order Tracking

Once your order has been dispatched:

• Tracking details will be shared via Email, SMS, WhatsApp, or other available communication channels.

• Customers may track their shipment through the courier partner's tracking system using the provided tracking information.

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Delivery Delays

While we make every effort to ensure timely delivery, delays may occasionally occur due to circumstances beyond our reasonable control, including:

• Weather conditions

• Natural disasters

• Public holidays

• Transportation disruptions

• Government restrictions

• Operational challenges

• Courier partner delays

• High order volumes during promotional or festive periods

ELOS shall not be liable for delays caused by third-party logistics providers or events beyond our reasonable control.

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Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at the time of placing an order.

ELOS shall not be responsible for delivery failures, delays, losses, or additional charges arising from incorrect, incomplete, or inaccurate shipping information provided by the customer.

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Failed Delivery Attempts

If delivery attempts are unsuccessful due to customer unavailability, incorrect address details, refusal to accept delivery, or other customer-related reasons, additional shipping or re-dispatch charges may apply where applicable.

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Contact Information

Brand: ELOS

Legal Entity: Jodhpur Polymers

Registered Address:
21-2B/22-1A/2, Heavy Industrial Area
Jodhpur, Rajasthan – 342001
India

Website: www.eloslifestyle.com

Email: hello@eloslifestyle.com

Phone: +91-7665081000

Working Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

For shipping-related questions, please contact us using the details above.