Refund policy
Returns, Refunds & Cancellation Policy
Last Updated: June 2026
At ELOS, we strive to provide a smooth shopping experience and quality products. Customers may request a return within 7 days of delivery, subject to the terms and conditions outlined below.
Return Eligibility
Returns may be requested for:
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Size or fit issues
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Incorrect product delivered
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Product received in damaged condition
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Product received with a manufacturing defect
To be eligible for a return:
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The product must be unused and unworn.
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The product must be returned in its original condition.
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Original packaging, tags, accessories, and invoice must be included.
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The product must not show signs of wear, washing, damage, alteration, or misuse.
Return requests submitted after 7 days of delivery may not be accepted.
Mandatory Unboxing Video Requirement
To be eligible for any claim related to a damaged, defective, missing, or incorrect product, customers must record a clear and uninterrupted unboxing video from the moment the sealed package is opened.
The video must clearly show:
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The sealed outer package before opening
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The shipping label
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The complete unboxing process
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The product received inside the package
Claims submitted without a valid unboxing video may not be accepted or processed.
Reporting an Issue
Any issue regarding a damaged, defective, missing, incorrect product, or return request must be reported within 7 days of delivery.
Please email the following details to:
Include:
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Order Number
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Clear photographs of the product
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Photographs of the packaging (if applicable)
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Complete unboxing video (for damaged, defective, missing, or incorrect product claims)
Our team will review the request and determine eligibility for return and refund.
Exchanges
ELOS currently does not offer exchanges.
This includes:
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Size exchanges
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Color exchanges
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Product exchanges
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Preference-based exchanges
Customers wishing to obtain a different size, color, or product may return the original product (subject to this policy) and place a new order separately.
Customers are requested to carefully review sizing information, product descriptions, and product images before placing an order.
Return Shipping Charges
For all approved returns, the customer shall bear the return shipping charges.
Return shipping costs are non-refundable.
Customers are responsible for arranging and paying all return shipping charges, including returns requested due to size or fit issues.
Customers are responsible for arranging and paying for the return shipment to the designated return address provided by ELOS.
Unauthorized returns sent without prior approval may not be accepted.
Refunds
Refunds are only processed when:
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A return request is approved after verification, and
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The returned product successfully passes inspection.
Once approved:
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Refunds will be initiated within 2 business days.
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Refunds will be credited to the original payment method used during purchase.
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Banks, payment gateways, and financial institutions may take an additional 5–7 business days to reflect the refunded amount.
For Cash on Delivery (COD) orders, customers may be required to provide bank account details for refund processing.
Non-Returnable Cases
Returns may not be accepted if:
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The product has been used, worn, washed, or altered.
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Original packaging, tags, accessories, or invoice are missing.
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The product has been damaged after delivery due to misuse, negligence, or improper handling.
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The return request is raised after the applicable return period has expired.
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The product is returned in a condition different from the condition in which it was delivered.
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Required supporting information, photographs, or unboxing video are not provided where requested.
Order Cancellation
Orders may be cancelled before dispatch.
Once an order has been shipped, cancellation requests cannot be guaranteed and will be subject to review under this policy.
ELOS reserves the right to cancel any order in cases involving pricing errors, product unavailability, suspected fraudulent activity, or other legitimate business reasons. Any eligible refund arising from such cancellation will be processed in accordance with applicable laws.
Return Address
Jodhpur Polymers
21-2B/22-1A/2, Heavy Industrial Area
Jodhpur, Rajasthan – 342001
India
Please do not ship any product back without receiving confirmation from our support team.
Contact Us
Brand: ELOS
Legal Name: Jodhpur Polymers
Website: www.eloslifestyle.com
Email: hello@eloslifestyle.com
Phone: +91-7665081000
Working Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
For any questions regarding returns, refunds, cancellations, or orders, please contact our customer support team using the details above.