Refund policy

Returns

At Elos, we want you to love every purchase. If you are not fully satisfied, you may request a return within 7 days of delivery.

To be eligible for a return:

• Product must be unused, unworn, and in original condition
• Product must include original packaging, tags, and invoice
• Product must not show signs of wear, damage, or misuse
• Sale / clearance / promotional items may be non-returnable unless defective

Non-Returnable Items

We may not accept returns for:

• Final sale items
• Gift cards
• Used footwear
• Customized products
• Items damaged after delivery due to misuse

Refunds

Once your returned item is received and inspected:

• Approved refunds are processed within 5–7 business days
• Refunds are issued to the original payment method
• COD orders may require bank details for refund processing

Exchanges

Need another size? Contact us within 7 days of delivery and we’ll assist based on stock availability.

Return Request

To request a return, email us at: support@eloslifestyle.com