Privacy policy
Privacy Policy
Last Updated: June 2026
At ELOS ("ELOS", "we", "our", or "us"), operated by Jodhpur Polymers, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, place an order, communicate with us, or otherwise use our services.
By accessing or using our website, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect information that you voluntarily provide to us, including:
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Full Name
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Mobile Number
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Email Address
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Shipping Address
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Billing Address
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Order Details
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Customer Support Requests
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Communications submitted through forms, email, telephone, or other channels
We may also automatically collect certain technical information when you visit our website, including:
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IP Address
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Browser Type
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Device Information
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Operating System
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Website Usage Information
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Referral Sources
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Cookies and Similar Technologies
Payment Information
Payments made on our website are processed through secure third-party payment service providers.
ELOS does not store complete credit card numbers, debit card details, banking credentials, UPI PINs, CVV numbers, or other sensitive payment information on its servers.
All payment transactions are subject to the privacy policies and security practices of the respective payment service providers.
How We Use Your Information
We may use the information collected to:
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Process and fulfill orders
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Verify transactions
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Arrange product delivery
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Provide customer support
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Respond to inquiries and requests
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Improve website functionality and customer experience
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Monitor website performance and analytics
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Detect, investigate, and prevent fraud or unauthorized activity
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Comply with legal and regulatory obligations
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Communicate service updates and order-related notifications
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Send promotional communications where permitted by applicable law
Information Sharing
We do not sell, rent, or trade customer personal information.
We may share information with:
Logistics and Delivery Partners
To facilitate shipping, delivery, order tracking, and customer support.
Payment Service Providers
To process payments and help prevent fraudulent transactions.
Technology Service Providers
To support website operations, analytics, marketing, customer service, and related business functions.
Legal and Regulatory Authorities
Where required by applicable law, governmental request, legal process, court order, or regulatory obligation.
Cookies and Tracking Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to:
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Improve website performance
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Remember customer preferences
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Understand customer behavior
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Measure marketing effectiveness
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Enhance user experience
You may modify your browser settings to manage or disable cookies. Certain website features may not function properly if cookies are disabled.
Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, misuse, alteration, or destruction.
However, no method of internet transmission, electronic storage, or data processing can be guaranteed to be completely secure.
Data Retention
We may retain customer information for as long as reasonably necessary to:
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Provide services
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Complete transactions
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Maintain business records
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Resolve disputes
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Enforce agreements
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Comply with applicable legal, tax, accounting, and regulatory obligations
Your Rights
Subject to applicable law, customers may request:
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Access to personal information
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Correction of inaccurate information
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Updating of personal information
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Deletion of personal information where legally permissible
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Withdrawal from promotional communications
Requests may be submitted using the contact details provided below.
Third-Party Services and Links
Our website may contain links to third-party websites, applications, or services.
ELOS does not control and is not responsible for the privacy practices, policies, content, or operations of third-party websites or services.
Users are encouraged to review the privacy policies of any third-party websites they visit.
Children's Privacy
ELOS does not knowingly collect personal information in violation of applicable laws relating to children.
If we become aware that personal information has been collected in a manner inconsistent with applicable legal requirements, we may take reasonable steps to remove such information.
Changes to This Privacy Policy
ELOS reserves the right to modify, update, or revise this Privacy Policy at any time.
Any changes will become effective upon publication on this page.
Continued use of the website following any update constitutes acceptance of the revised Privacy Policy.
Contact Information
Brand: ELOS
Legal Entity: Jodhpur Polymers
Registered Address:
21-2B/22-1A/2, Heavy Industrial Area
Jodhpur, Rajasthan – 342001
India
Website: www.eloslifestyle.com
Email: hello@eloslifestyle.com
Phone: +91-7665081000
Working Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
For privacy-related questions, requests, or concerns, please contact us using the details above.